Quality Problems in Service Businesses Case Study

Quality Problems in Service Businesses - Case Study ExampleAlso, Canadian consumers are fully conscious(predicate) that their country is developing (Button & Stough, 2000).The hub of Canadas economy lays mainly in raw materials export. This is a major contributing factor to the travel industry, since because of this factor alone, Canada has a wide transportation system which comprises of more than 1,400,000 kilometers (870,000mi) of roads, 10 major international airports spread across the major cities , 300 sm all in aller airports in towns, 72,093km (44,797mi) of fully public presentation railway track, and more than 300 commercial ports and harbors surrounding its vast ocean line, enabling travelers to access destinations in the Pacific, Atlantic and Arctic oceans. Approximately, 4.2% of Canadas GDP comes from the transport sector, fleck oil and gas contribute about 3.7% of the GDP. Travelers are also comfortable because Transport Canada oversees and regulates aspects of transp ort in Canada, while TICO makes sure that they reach their travel destinations easily and assured of security. All these facts and statistics clearly indicate that Canada is fully capable of offering exceptional high feel service in the travel industry, since they have all what they need. This is what the Canadian consumers see as pure potential for quality service delivery in the travel industry (Grewe et al., 2001).If a discrepancy exists between the quality expected of consumers and the service provided by air carriers, this discrepancy idler best be resolved without adversely affecting the Canadian economy, by letting the undeniable bodies mandated by the authorities to handle the problem, like TICO. Having a customer service call in number and email on plain sight from the customers can really help. This will hasten the client response, since there will be personnel readily available to answer the customers call, review their complaint, and respond accordingly with neighbo ring(a) effect. There will be security personnel on ground,